FAQ

How Can I Check The Status Of My Order?

Once you place your order, you will receive a confirmation email, and once the order is shipped you will receive a tracking number that you can use on our website. You can contact us directly at support@zenbeano.com if you need any further assistance.

How Long Does Shipping Take?

Please allow up to 48 hours for your order to process and to be shipped out. Our fulfillment centers are located around the world. For orders within the United Kingdom, it will normally take about 7-10 days. For International orders, please allow up to 14 days. 

Do You Ship Internationally?

Yes! We ship to most major countries around the world.

How can I track my order?

After your order has been shipped out and the tracking number has been sent to your email, simply go to our website, click the track my order page and enter your tracking number. From there you can get live updates on your order.

Can I cancel my order after I’ve already paid?

You can’t cancel your order after we've shipped your product out, but you once you receive it, you can return it for a refund. Please view our full refund policy for more details.

How can I contact you?

Send us an email at support@zenbeano.com and will get back to you as soon as possible! Thank you.